x.ai Creative Facilitation
In order to infuse the company culture with design-minded processes, I facilitated feature kick-off sessions, product design ideation sessions, and interaction design whiteboarding sessions. As we collaboratively created user scenarios, journey maps, and prototypes, I demonstrated techniques for keeping users at the center of the conversation.
After a few successful sessions, the team was sold on the process. I created guides for Project Managers to facilitate their own sessions throughout the product design process. In addition, I worked closely with our Core Product team to develop a framework for better problem framing through data. This resulted in a project called “Data Jam”, now with a less corny name, “Customer Data Insight”. This helped them move from a solution-oriented starting point, to a customer problems focused starting point.
In July 2018 I conducted a 3-part design discovery sprint for Product Managers, Sales Associates, Customer Success Associates, and Engineers. The goal was to define and visualize the direction of the product for the next 6 months. During the sprint the team was able to discover opportunities and potential roadblocks for the upcoming quarters’ projects while learning new methods for problem-framing, ideation, and prototyping.